ADVENTURE BIKE SHOP
SHIPPING & RETURNS
Please read our Shipping and Returns policy carefully, if you have any questions please don't hesitate to give us a call for clarification.
Shipping prices are quoted at checkout: we ship Australia wide and use Australia Post, Couriers Please and Fastway Couriers for all our shipping needs. We use plain packaging, express satchels or cartons for all orders, and post items by regular mail, courier service or Express Next Day Delivery. We will endeavour to process your orders as quickly as possible, please allow 3-21 working days for delivery depending on destination. We cannot be held liable if Australia Post, Couriers Please or Fastway Couriers fails to deliver or your purchase is damaged during transit as this is entirely at the customer sole risk.
You can however request that we send the item with insurance at an additional cost. These requests must be made by email as the additional charges applicable are not included on our website freight calculator. If an item is ordered, but is currently out of stock or will be delayed, we will inform you. Goods that are out of stock may take up to 29 days for delivery. Customer can request a refund if goods are not in stock at time of order and delivery time is greater than 29 days.
- If your goods arrive with a manufacturing defect, or are inherently faulty, please contact us within 14 days of receipt to arrange an exchange (where possible) or refund.
- All warranty matters should be emailed to: email@example.com
Damaged In Transit:
- Please let us know ASAP if any goods arrive damaged.
- Please keep all original shipping containers and take pictures of any damage.
- Damaged goods claims are handled through Australia Post, Couriers Please or Fastway or your nominated courier company.
Incorrect or incomplete items
- If the item received is incorrect or different to that stated on your invoice, please contact us within 14 days where we will be happy to process an exchange (where possible) or refund.
- If some of the component parts are incorrect or missing please contact us within 14 days.
- Warranty enquiries please email firstname.lastname@example.org
- Manufacturer warranties do not cover defects caused by normal wear or due to customer negligence.
- All warranty items must be returned clean. Items not returned clean will not be accepted for warranty claims.
- Warranty claims that are not accepted will be returned to the customer.
Questions / Concerns
Contact us via email at: email@example.com